How do you set up your inside sales team?

I'm wondering if anyone has tips setting up an inside sales room. We have about 7 to 10 people making phone calls all day in a pretty narrow, smaller room. We've done a lot of acoustic reduction with foam and old cubicle walls as desk separators, but we're considering adding carpet or maybe more acoustic foam to lower the decibel level.

I'm wondering if anyone has any tips on organizing the room/positioning employees/tips on how effective more acoustic reduction would even be on the noise volume.

Thanks so much for any advice you have.

In a small space there isn't much that can be done. Carpeting may help you a little but generally speaking the temporary foam based cubical walling have a much better noise cancelling effect.

If your team are complaining about the noise, not hearing themselves think etc, have you thought about using noise cancelling headsets with in-line mic controls? This will cut out some of the noise your team members are up against and allow for fine-grain control so your clients get some benefit too.

You may need some dual 3.5mm to rj11 converters if you opt for pc headsets, as I have done for when I have to spend 2-3> hours on the phone.