How to manage phone support to the US?
We're a two-member team operating from Asia but incorporated in Delaware (for various reasons), and we'll soon release our first webapp. Since the target audience of our app would be US and European users, we'll need to provide support during their daytime.
Ofcourse, when we can afford we'll setup an office and hire someone in the US, but for now we need an interim solution.
How can we manage phone support as a non-US startup? What do you do for it?
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CHECKOUT grasshopper.com – Bhargav Patel 12 years ago
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@BhargavPatel Thanks but its a call forwarding service, we already use Twilio for that. What we need is REAL people to answer calls for us. – Nimbuz 12 years ago
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Sorry, I misunderstood your question. – Bhargav Patel 12 years ago
2 Answers
The best option is to get a 1800 number at grasshopper.com and foward your call to an outsourcing phone operator company. So, you can save money. You can use elance.com, freelancer.com, and odesk.com. I hope it helped!
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You can hire support persons on elance, odesk? – Nimbuz 12 years ago
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Yes, you should be able to find those teams. Also, try guru. – Zapoo 12 years ago
Lots of options, but it would help if you could estimate your support case volume in terms of calls and emails.
You may need to look into night shift early on, but you could also work on a hybrid plan with limited phone support (3-4 hours of US time) plus an awesome 24/7 support portal using something like zendesk or desk.com.
