Customer Support Questions

These two services seem quite similar and from reading around on the internet I can't find a definitive reason why one is better than the other or a comparison of their strengths/weaknesses. Has...

Customer Support

asked Oct 10 '09 at 18:39

Anthon
470 points

What I'd like to achieve is that all the support emails, live chat messages, Facebook comments and messages, and Twitter messages can be handled from one simple and clean interface. The key factor...

Customer Support Help Desk Multi Channel Client Service

asked Aug 3 '17 at 15:59

Brian Wayne
1 point

My site currently uses Volusion live chat but honestly, it sucks, since I need to run the tool and sit in front of it all day long. I'd like something more mobile where I can respond to chat...

Customer Support Website Customer Service Support Chat

asked Mar 22 '11 at 10:45

Nick
1,171 points

We are in process of implementing support portal for our startup and looking at zendesk or assistly for this. These two services seem quite similar and from reading around on the internet I can't...

Customer Support

asked Dec 15 '11 at 11:10

R D
110 points

I'm a solo founder without any employees (revenues don't yet justify hiring someone).How would you manage providing timely support to customers? What are some tools and strategies to use?I run a...

Solo Entrepreneur Customer Support Support

asked Apr 15 '14 at 21:41

Sandra Baldwin
22 points

Our SaaS product that targets the enterprise gets way too many phone calls from customers. We can't remove the phone number completely, since it results in some sales leads.Here are some things...

Customers Customer Support Phone Support

asked Mar 19 '14 at 20:29

Rocco Schmidt
308 points

I developed an app and after it's been 1.5 years on the stores, a user wrote an email with a suggestion for a feature. I replied that "yes, thanks for your suggestion, it's cool and I'll implement...

Features Customer Support Users Profit Sharing Tech Support

asked Nov 21 '13 at 17:07

Iseeall
118 points

I would like to sell desktop software online, but I have very limited resources and can't always give 100% support to the customers. I am worried about how customers might react to poor support...

Software Customer Support Selling

asked Nov 2 '13 at 04:07

Rambodash
21 points

I'm part of a small team with a website that is thankfully growing. We are in the process of trying to make some projections, and while budgeting for future technology-related costs such as...

Customer Support

asked Sep 17 '13 at 01:54

Paul Mennega
108 points

A company that I recently started connects clients and freelancers in a higher quality way via online project board. (Think craigslist on steroids). I launched in beta about 2 weeks ago and...

Customer Support Consulting

asked Jul 28 '13 at 12:22

Justin
50 points

So i've been doing research on how to price advertising on my website. I have a nightlife guide website for a tourist destination where I highlight the most reccomended to go places, and I write...

Pricing Customer Support Advertising Website

asked Jun 25 '13 at 05:47

Sergio
6 points

Up until recently, we used our own messaging system with our application for customers to log tickets and then just email for anyone not a client. We are now trialling Hesk to give us a "proper"...

Customer Support Metrics

asked May 31 '13 at 21:13

Bhttoan
735 points

As the founder, I've been handling all customer support questions myself (via email, chat, and phone). This is always good, since it keeps me in direct contact with my customers. But I need to...

Customer Support

asked Mar 15 '13 at 00:07

Bc Web
101 points

We have a B2B Saas offering which is currently free - we are exploring monetisation options and rather than going the route of charging for a premium option we are considering keeping it free and...

Customer Support Monetization Saas

asked Feb 18 '13 at 00:22

Bhttoan
735 points

We want to setup an online shop for our (physical) products. When a customer registers to order a product, we want this information to be registered to a CRM automatically so we can track our...

Ecommerce Customer Support CRM

asked Jan 13 '13 at 20:39

Something Better
111 points

We're a two-member team operating from Asia but incorporated in Delaware (for various reasons), and we'll soon release our first webapp. Since the target audience of our app would be US and...

Customer Support Outsourcing

asked Dec 23 '12 at 05:04

Nimbuz
174 points

Can I sell SAAS product with no customer support. We have small utility which we can sell to customers at small price, but we do not have people to support it. If we tell customer upfront when they...

Customer Support

asked Dec 2 '12 at 05:31

Prashant K
6 points

We sell a mix of products, some paid, some free. Our brands for these products are completely separate, and on the websites for the free product we don't give out our phone number (and direct...

Customer Support

asked Aug 31 '12 at 03:37

Michael Pryor
2,250 points

I have a commercial web startup. From a legal standpoint does maintaining users record (database info) if they decide to delete their account outweighs deleting their record? Maintaining the users...

Customer Support Legal Users

asked Aug 22 '12 at 11:32

Dave Valentine
51 points

I'm a one-man company, and a couple of months ago I shipped version 1.0 of my product after a year of beta testing. So far it has been successful; the product is selling and the customer base is...

Customer Support Customer Feedback

asked Jul 27 '12 at 23:03

Anonforthis
66 points