customer service ticketing system (open source)?

I currently have a simple form for customer feedback / customer issues, this form send an email to [email protected] and then we check that and reply to any inquiries.

I'd like to implement a proper ticketing system where a ticket is opened for each issue, and replies can be done via email or via a form (that displays all previous replies), etc.

Does anybody know of such a beast ?

Customer Support Customer Service Service

asked Oct 8 '10 at 07:31

Sherif Buzz
462 points

There are very many such systems. I'm a little taken back by you not listing which systems you have already researched, and asking for more targeted advice on their strengths and weaknesses. As a bare minimum, at least mention your preferences for self-hosted / hosted, programming language, and free of charge / commercial offering. – Jesper Mortensen 14 years ago

2 Answers

I think the thing you need is TRAC.

Their own site is the best demo of their tools, since it is actually rendered by it !
http://trac.edgewall.org/ It provides a ticketing system, a wiki, can be linked to SVN and has a lot of plugin/extension

We use at in my company and are very happy with it

answered Oct 8 '10 at 23:30

Pillona
355 points

Does tools like uservoice.com & http://getsatisfaction.com/ - easy to setup and very intuitive

answered Oct 8 '10 at 21:05

Viv
482 points

those both seem a little overkill for what we're looking for, and also not free/oss :) – Sherif Buzz 14 years ago