Customer Service Questions

My site currently uses Volusion live chat but honestly, it sucks, since I need to run the tool and sit in front of it all day long. I'd like something more mobile where I can respond to chat...

Customer Support Website Customer Service Support Chat

asked Mar 22 '11 at 10:45

Nick
1,171 points

I own a small website hosting and services company. Most of my clients make automatic payments for recurring hosting services. However, what is the appropriate way to handle customers that have...

Hosting Customer Service Billing

asked Jan 30 '13 at 08:43

Matt Beckman
132 points

I run a website that conducts short story writing competitions for 10 months (each month different genre), and publish an anthology at the end of the year containing all the winning stories. It's...

Customer Feedback Customer Service

asked Oct 15 '12 at 16:52

User21143
16 points

I have startup software company (SaaS model) that is just me. All funding comes in from my main customer(Customer A). Product still in development and I have specific roadmap for next versions. At...

Saas Customer Service

asked Jun 27 '12 at 00:09

Katit
276 points

I have startup company and we have SaaS application which we sell as subscription. There is a lot of competition(which is good) and often first question I get from prospectives is "How...

Sales Customer Service Cost Estimation

asked Jun 28 '12 at 05:41

Katit
276 points

I opened a gourmet shop 3 months ago. The same people come into my shop and offer various kinds of advertisement, and products that they think will fit into my store. When they come for the first...

Advertising Customer Service Small Business

asked Apr 29 '12 at 05:35

Nadia1903
36 points

We are building software for a medium-sized company 'X'. Software is unique but strongly depends on data which the company 'X' can gather and plug into the software. We develop that exclusively...

Pricing Software Customer Service

asked Nov 26 '11 at 05:47

James
102 points

After deciding on a list of requirements with a client and agreeing on a price, the client sent me 50% of the total before work was started, and we agreed the remaining was to be paid at...

Payments Business Services Customer Service

asked Nov 9 '11 at 07:09

Nute
143 points

We run an internal wiki with a lot of customer support FAQs, HOWTOs, and other random notes. We are now looking at creating a customer-fronting wiki that we can move stuff in to and let them...

Customer Support Documentation Customer Service

asked Nov 1 '11 at 11:08

Paul Filmer
790 points

Having my business website crash (bad) recently was one of the toughest few days since becoming a Founder. My former hosting company experienced a major server issue. A planned re-boot caused a...

Customer Support Technical Customer Service Internet

asked Nov 2 '11 at 03:56

Richard H.
175 points

I and one other business partner are launching a niche ecommerce site in November. We have nearly everything set except for one or two lingering questions. One of those questions is customer...

Customer Support Customer Service Support

asked Sep 12 '11 at 02:55

User889115
13 points

Background: I am an entrepreneur who has a product that will now be sold to retail outlets. The sales team is expected to sell 10 units to 5 clients per day. With this, I want them to get feedback...

Sales Customer Feedback Customer Service

asked Jul 23 '11 at 20:54

Salmon
181 points

I was wondering if anyone has come across a free / open-source website chat? I'm interested in something similar to oLark or Live Person, without the monthly fee's... Has anyone ever come across...

Sales Customer Service Conversion Chat

asked Jun 19 '11 at 04:17

Justin Levy
6 points

We have a couple of fantastic customers (i.e. they bought in early, they give timely and clear feedback, and they celebrate our successes and give us opportunities to fix mistakes). I'm looking...

Marketing Customers Customer Service

asked Oct 27 '10 at 05:42

Joseph Fung
1,542 points

I currently have a simple form for customer feedback / customer issues, this form send an email to [email protected] and then we check that and reply to any inquiries. I'd like to implement a...

Customer Support Customer Service Service

asked Oct 8 '10 at 07:31

Sherif Buzz
462 points

We're currently building a small e-commerce product that involves recurrenct billing (think of domain registration). As the 'tech guy' I don't want to set up a full blown ticketing system at this...

Customer Support Infrastructure Email Customer Service

asked May 9 '10 at 00:37

Roland
33 points

Is there a logical way to come up with pricing for a service such as below that my friend came up with. Are these valid ? Split down the service into as many small steps as possible. Make sure to...

Pricing Consulting Customer Service Proposal

asked Feb 5 '10 at 01:14

Emacsian
126 points

After an order is placed by a customer, I email them regarding their order, stating: I hope the buying process went smoothly for you. We are a newer company and are looking for ways to improve our...

Marketing Ethics Customer Service

asked Jan 25 '10 at 16:50

Clint
695 points

I have a customer who is demanding a refund for a purchase made in August 2009. Usually my approach is to give refunds without a quibble, even if they are outside of my 30 day no questions asked...

Credit Cards Customer Service

asked Jan 19 '10 at 06:38

Nemmy
527 points