CRM Questions
Up until very recently we were doing all support through our support e-mail address. However, as the business grows, it is getting harder and harder to follow through support requests and dispatch...
2,753 points
My startup sells a fairly expensive (2500$~) desktop product, we are new in a well-established market and it's been 2 months that we are selling the product. We do have an evaluation request page...
2,305 points
Doesn't CRM software also partly work as a support software, in which you organize your customer support? As my understanding, a CRM software is solely for the purpose to solve deals/orders etc. Or...
191 points
What's the best practices to send a follow up email after the user's trial version expires? What questions to ask? Is a short survey good idea or an email which asks a generic feedback better? Is...
I know similar questions have already asked but I think we need something slightly different: Capturing user info from our website to the CRM directly via an API Sending welcome, followup emails...
I would like to get your opinion on bug/issue tracking packages. In my last software dev company we used JIRA with one of the flavors of Subversion. That was in 2007, so a lot has changed since...
3,323 points
Not totally sure if using this forum for this purpose is frowned upon but I thought I would try it as a way to start a debate focussed less on simply reviewing current market offerings and more on...
86 points
We are briefing Marketing agencies next week about activity relating to the launch of our product (CRM system that is SaaS). Can people please advise what the ball park cost for a website like...
How do you reject feature requests nicely especially when the feature request is made publicly via twitter, uservoice or something like ideastorm? For us general reasons to reject are: It's...
2,305 points
Can anyone recommend CRM / lead management software? We have a bunch of customer leads, and managing them using a Google doc is getting unwieldy. We are looking for an inexpensive solution,...
895 points
I and my team members have a handful of outstanding issues we would like to track, ranging from technical to business-oriented. We are looking for a free/low-cost issue tracker, perhaps with...
895 points
