Customer Support Questions
Although my iPhone app is currently written in English, I see a lot of purchases from non-English speaking countries. These purchases would almost certainly go up if the app was available in other...
198 points
My service is a cloud-application monitoring service. My clients expect my service to monitor their enterprise software or websites and adjust computing power provided to them. What is SLA/support...
886 points
For those of you that sell a software package that is installed within an organization (web based or not) how do you handle support? Do you hire a few people to take calls, e-mails and handle the...
26 points
I'd like to put up a support forum/feedback/message-board feature on my site to support the upcoming preview of our application as well as perhaps host future discussions on related topics. I'm...
886 points
I currently have a simple form for customer feedback / customer issues, this form send an email to [email protected] and then we check that and reply to any inquiries. I'd like to implement a...
462 points
We're currently building a small e-commerce product that involves recurrenct billing (think of domain registration). As the 'tech guy' I don't want to set up a full blown ticketing system at this...
33 points
Do customers care if I reply at three in the morning, or will they think it's unprofessional?
596 points
I'm bootstrapping a business software and I've got a serious issue: I don't plan on doing any "mass mailing" nor "email campaign". I will never ever send one email to someone who didn't ask. My...
180 points
We are a gift baskets company and part of our business is through our web catalog, which is custom-built in WordPress. I've heard some people saying WordPress is not secure and we should not keep...
56 points
we have been approached by a competitor going out of business of website design to buy their customer list. as exciting this might be it also might bring various issues to the table and to take...
101 points
How do you reject feature requests nicely especially when the feature request is made publicly via twitter, uservoice or something like ideastorm? For us general reasons to reject are: It's...
2,305 points
I'm looking for a published roadmap for a web application that is still close to the minimum viable product. Ideally on a site that is also using uservoice
158 points
I find difficult to handle some customers. They say to meet in some day, but something comes up and they dont appear. They simply have something pressing to do, but I lose time and money with it....
116 points
My assumption has always been that customers refuse to read documentation (or e-mails for that matter). Maintaining an up-to-date comprehensive manual is very involved (potentially a full-time...
2,091 points
I'm working to make a software startup and maybe hire/find a couple of coworkers. The problem is that i'm from Chile where the native language is spanish and it is somewhat difficult (expensive)...
690 points
