Support Questions

I am looking for an inexpensive 800-number. I would like to forward it to my cell phone, but get professional sounding voicemail if I don't pick up. (I could change my voicemail message, worst...

Phone Contact Support

asked Jan 23 '10 at 06:15

Joseph Turian
895 points

My site currently uses Volusion live chat but honestly, it sucks, since I need to run the tool and sit in front of it all day long. I'd like something more mobile where I can respond to chat...

Customer Support Website Customer Service Support Chat

asked Mar 22 '11 at 10:45

Nick
1,171 points

I'm a solo founder without any employees (revenues don't yet justify hiring someone).How would you manage providing timely support to customers? What are some tools and strategies to use?I run a...

Solo Entrepreneur Customer Support Support

asked Apr 15 '14 at 21:41

Sandra Baldwin
22 points

Has anyone tried this before at a "software company" and had it sustainable?After working at two BigCo's over a span of 6 years I recently joined a startup with friends from colleges. The CEO even...

Support Startups Process

asked Aug 12 '14 at 03:43

Fkedwantaprnur
11 points

Background: My product extracts data from pdf files. Free users get 8 free jobs. Paying users get 40 jobs. Each job is a data extraction from a pdf file. Problem: User engagement terminates after...

Products Business Model Support

asked Sep 19 '14 at 08:49

user7823742
21 points

I am from India and I am owner of a Pvt Ltd company, we deal in software, web development, hosting, server administration. We are successfully in business from last 5 years. These many years we got...

Outsourcing Side Projects Support

asked Oct 6 '11 at 00:50

Bandurao
11 points

Our SaaS product that targets the enterprise gets way too many phone calls from customers. We can't remove the phone number completely, since it results in some sales leads.Here are some things...

Customers Customer Support Phone Support

asked Mar 19 '14 at 20:29

Rocco Schmidt
308 points

Founding my business included a lot of desperation and hard work. Neither do or did I have the social support that was and is necessary to endure tough times. A lot of people recommend working...

Team Support

asked May 30 '13 at 17:44

Zurechtweiser
114 points

I am an entrepreneur, have been self employed my whole life. I am also a single mom and have a mortgage. After many years of starts and stops, I launched a new venture last year. Unfortunately I am...

Ideas Support

asked Mar 20 '13 at 00:08

Kim
4 points

As many of you may know advisors can be key to a new startup, esp. with first time entrepreneurs.I wondered, how much time have your advisors say over the last month talked to you? My advisor (as...

Advisors Solo Entrepreneur Support

asked Jan 30 '13 at 11:55

Code Talk
253 points

I have a recently launched software product but still have no support options, because of my resources constraints (time, money) plus other priorities (website, SEO, marketing). So, I'm...

Software Support

asked Jul 26 '12 at 13:16

Nestor Sanchez A
690 points

Is it possible to get a celebrity to endorse your start-up without upfront compensation and without guarantee of future compensation? I am not talking about doing any sort of work. I'm talking...

Advertising Support

asked May 15 '12 at 08:17

Mvbl Fst
144 points

I'm working to launch ASAP my product and need a Forum for support and knowledge-base purposes. Because of time, money and other constraints cannot implement nor host it on my site (which is Azure...

Support Forum

asked Mar 3 '12 at 01:02

Nestor Sanchez A
690 points

At our startup we have a software on premise business. We offer a system, for about 20k. The client needs support for the system for 3 years, that includes to fix it if it fails no matter how many...

Pricing Support

asked Jan 28 '12 at 03:23

Ricardo Polo
111 points

Does anybody know of anywhere I can send a CV to and get back advice for what kind of business I'd be best to go into? I know how much capital I have available and my skills, but I don't know about...

Ideas Support Forum

asked Oct 2 '11 at 11:06

Chris Browne
108 points

I and one other business partner are launching a niche ecommerce site in November. We have nearly everything set except for one or two lingering questions. One of those questions is customer...

Customer Support Customer Service Support

asked Sep 12 '11 at 02:55

User889115
13 points

I'm offering professional support for an open source product, with the blessings of the team behind it. What is a good way to structure support to make this good for my clients AND worth my...

Open Source Support

asked Aug 18 '11 at 14:29

Steve Mc Leod
118 points

My business is to do with Live-Chat support for business websites. I now have my website up and got good traffic, and excellent reviews from my closed beta program. I am now trying to break into...

Software Website Support Service Chat

asked Jul 9 '11 at 18:55

Julia
178 points

I have an account at Google apps and most of my email is done trough Gmail. Now I just manually respond to support email. I was wondering if there is an easy way using filters and auto responders...

Email Support

asked Apr 16 '10 at 04:50

Saif Bechan
101 points

For the last couple months, I have been building small HTPCs with a variety of software on them, tailored to what my customers (so far just my friends) want. There is a market there, but I'm...

Legal Intellectual Property Open Source Support

asked Jan 17 '11 at 10:41

Matt
108 points