Customer Support Questions

Are there any laws or regulations in the United States that define what is or is not acceptable when doing customer service outreach calls. More specifically, what I mean by outreach is an...

Customer Support

asked Jun 29 '12 at 04:04

Moses
113 points

Before launching our startup, we are attempting to have a large portion of the documentation for the product complete. However, we're a bit stranded when it comes to the best presentation of that...

Customer Support

asked May 29 '12 at 03:14

Gregg
108 points

I am building a SaaS app, it's a pure search and download data type of app so I am not expecting much customer interaction other than site usage and I am wrestling with the question of weather I...

Customer Support Saas Web App

asked Mar 20 '12 at 00:09

Tim
670 points

We're not really a startup, but we're still a small (9 employees + 1 part time sales), growing company and we finally need some CRM software. Our Owner has been using and loving MS's Business...

Software Customer Support CRM

asked Jan 7 '12 at 04:18

Karen
116 points

There are some extra steps a customer needs to learn in order to use my product. How can I achieve this? Do I make a voice over video for each function? Make a wiki? What are some of your...

Customer Support Documentation

asked Nov 25 '11 at 15:53

Kim Jong Woo
644 points

I hear stories about how working in the customer support division of any software company is terrible work. Boring, often in bad conditions (i.e. environment and supervisors), and often little...

Customer Support

asked Oct 26 '11 at 12:17

Mirov
384 points

We run an internal wiki with a lot of customer support FAQs, HOWTOs, and other random notes. We are now looking at creating a customer-fronting wiki that we can move stuff in to and let them...

Customer Support Documentation Customer Service

asked Nov 1 '11 at 11:08

Paul Filmer
790 points

Having my business website crash (bad) recently was one of the toughest few days since becoming a Founder. My former hosting company experienced a major server issue. A planned re-boot caused a...

Customer Support Technical Customer Service Internet

asked Nov 2 '11 at 03:56

Richard H.
175 points

I and one other business partner are launching a niche ecommerce site in November. We have nearly everything set except for one or two lingering questions. One of those questions is customer...

Customer Support Customer Service Support

asked Sep 12 '11 at 02:55

User889115
13 points

Can anyone recommend a good outsourced solution for customer service? (e-mails and/or calls?)

Customer Support

asked Jul 12 '11 at 07:00

John
126 points

Our business involves developing iPhone/iPad apps now we have a lot of ideas for the apps and we want to develop all of them. Now my problem is Im not sure how we can go about keeping up with each...

Customer Support Iphone Tech Support

asked Jul 8 '11 at 20:46

I Scotts
152 points

I've developed a web software application that allows teachers and students to fix session times. I'm planning to provide this software for sale as an installable. However, I cringe at the...

Software Customer Support Selling Web App

asked May 28 '11 at 04:17

Jon
126 points

I made some bugs on my site recently that were pretty bad. It is just part of a new release, but I am sure people are not happy about it. What kind of things can I do for the users of my site to...

Customers Customer Support

asked May 24 '11 at 05:19

Genadinik
1,821 points

We develop and sell mobile software to consumers and are based in US. We sell software internationally but since it is not localized majority of our sales are in English speaking countries. I'm...

Software Customer Support International

asked Apr 28 '11 at 08:27

Subjc
116 points

We're using Gmail to field customer support requests. I am looking for a way to track key metrics of how we serve customers: average response time, %% of inquiries left unanswered, customer...

Customer Support Metrics Email Google Apps

asked Apr 20 '11 at 17:03

Maxua
155 points

Before I get into the question, I’d like to mention that this is my first venture where I am a decision maker, it's been great but as you will see below, due to some inexperience, I am stumped as...

Customer Support Business Process Organization Communication

asked Mar 11 '11 at 13:50

Danny
113 points

I have recently established a company to sell ecommerce software as SaaS. There are some leads that request proposals from me. I am in a dilemma. There are two risks that I want to avoid: I want...

Software Ecommerce Customer Support Project Management Agreements

asked Jan 28 '11 at 20:00

Mert Nuhoglu
116 points

Does anyone have suggestions for a tool to keep track of customer support requests, bugs, and questions? Recommendations for the best way to keep track of employee time spent on these issues would...

Customer Support

asked Jan 15 '11 at 05:41

Andy Cook
2,309 points

StackExchange would be a great alternative to such services as GetSatisfaction. I noticed that fogbugz is using StackExchange as a tool for driving community questions and answers. Is it possible...

Customer Support Support

asked Jan 6 '11 at 10:55

Radek
148 points

Can someone please recommend a good firm or contractor for writing and maintaining an online product manual in English?

Customer Support Outsourcing

asked Jan 8 '11 at 06:01

Oleg Barshay
2,091 points