Customers Questions

In the signup process for our CRM software, we collect cell phone numbers from customers. Would it be too intrusive to SMS a tip on how to better use the software once/twice a month?They would be...

Software Customers Trial Conversion SMS

asked Jun 16 '14 at 14:40

Jennifer Hillyard
14 points

We have built a white-label forum software that we license to B2B customers for internal use. One question that sometimes comes up during the sales cycle is: "How much does it cost you to...

Sales Software Customers Selling Software Licensing

asked Jun 19 '14 at 16:12

Melvin Burdette
14 points

I'm trying to validate our idea by talking to potential customers. What kind of questions should we be asking in order to get objective answers?If I were to ask: "How make xyz that helps you with...

Ideas Customers Survey Prospects Validation

asked Jun 27 '14 at 14:26

Sarita Gamino
9 points

We are in a unique SaaS segment which has few competitors. In terms of pricing our plans, is it better to charge a premium (and get fewer customers) or price them low and potentially get a large...

Pricing Strategy Customers Saas

asked May 1 '15 at 12:29

Bruce Wigington
12 points

My upcoming business has a side project that requires reaching out to small businesses that do not currently have an online presence. Initially I was hoping to achieve this manually by looking...

Marketing Customers Promotion Small Business

asked Jun 1 '15 at 14:49

Reece Matthews
76 points

I started a website about a month ago just as a side project for fun. It was initially a project for me to try out some new learned features and techniques in Ruby on Rails. Albeit, I started to...

Customers Website Users Customer Retention User Acquisition

asked Aug 18 '13 at 21:25

Apane101
106 points

What are some strategies and tips to reduce customer acquisition costs? Lets assume you have found that SEO, PPC, display ads, and lead generation are the four channels that work best for you. How...

Marketing Strategy Customers Acquisition Costs

asked May 13 '14 at 14:41

Heather Thomas
19 points

Two questions:1. Would it come across in a negative light if we tried to thank each customer by finding them on Twitter and writing a public tweet thanking them for using our product?2. Other ways...

Customers Social Media Twitter

asked Apr 1 '14 at 11:41

Chad Meredith
19 points

Our SaaS product that targets the enterprise gets way too many phone calls from customers. We can't remove the phone number completely, since it results in some sales leads.Here are some things...

Customers Customer Support Phone Support

asked Mar 19 '14 at 20:29

Rocco Schmidt
308 points

We're planning to launch our app and want to give it away for free to non-profits so that: We're giving something back to the world. We could potentially get paid clients through them via word of...

Customers Non Profit Saas Clients

asked Mar 14 '14 at 11:21

Claire Riggio
40 points

Where should I begin / what are some strategies to figure out where the problem lies? While the traffic isn't huge yet, it is still a good chunk of daily visits.

Customers Traffic Conversion

asked Feb 3 '14 at 19:59

Matthew Frederick
186 points

I am trying to contact potential customers that have signed up for our beta to see if they will take part in a 'problem interview'. I want to find out if I understand the problems my customers face...

Customers Phone Lean

asked Dec 2 '13 at 07:02

Drdavidpier
13 points

I've got my product MVP out, and I want to test it and get feedback. Ideally I'd like dozens of people in my target market (for this example, kids into games and fantasy books) to test it. I've...

Customers Testing

asked Dec 8 '13 at 03:42

Chris
109 points

We are a 3-person company that provides custom web application development. One of our clients in particular floods us with random change requests every single day. There is no batching of these...

Contract Customers Project Management Clients Client

asked Nov 15 '13 at 11:33

Contrazoom
186 points

Our small firm provides custom web application services. We always charge on a time-and-materials basis - we simply give an estimate up front and then charge for actual hours used. One of our...

Contract Customers Billing Clients Client

asked Oct 29 '13 at 03:37

Contrazoom
186 points

I'm an advisor to a startup that is developing a product for a specific industrial use, with a limited customer base (think of a machine for a companies in a niche industry). The capital costs...

Products Development Customers

asked Oct 6 '13 at 07:50

City Entrepreneur
42 points

My startup is a marketplace for compute time (a crowd-sourced alternative to Amazon EC2/Web Services), where buyers can rent computer time via the internet by the hour. Ideally I'd like to...

Risk Customers Payments

asked Sep 17 '13 at 02:54

Steve
310 points

I want start a business around selling baby related items to moms and dads. I have quite a number of friends who are going to get married/are going to have a baby/already have a baby. So I already...

Customers Market Research

asked Jun 29 '13 at 16:32

Graviton
871 points

We offer a free, cloud based B2B application - it offers the same and more functionality than most if not all of the paid equivalent applications out there at no cost. We offer awesome support...

Customers Saas Customer Feedback Freemium Free

asked Feb 20 '13 at 01:58

Bhttoan
735 points

I am currently running a very simple side project which I hope will lead to something bigger. I see quite a few tweets from my competitors customers saying they're using their product for a...

Marketing Customers Competition Traffic Twitter

asked Jan 8 '13 at 07:28

Abs
118 points